Charging issues: CORE

Who is this for?

✓ Enterprise institutions with a subscription to the SENSORA™ platform

If you need help:

  • If you're an admin with your institution, reach out to your Customer Success Manager.

  • If you're a clinician or site with your institution, contact support.

If you're a customer who purchased your own Eko device, go to the Eko Help Center.

Plug a micro USB cable into your CORE. A solid orange light indicates that it's charging.

CORE_charging.jpg

Once the device is fully charged, the light indicator is solid green.

CORE_charged_green.jpg

If you don't see any indicator on the CORE when it is plugged in, please try a different micro USB cable and power plug.

If your CORE isn't lighting up after trying a different cable and power plug, please click here to submit a replacement request.

 

LBL:

385 Rev.A

Date of Issue:

September 14, 2022

 
 
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